What is In app call for IVR?
Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their MarketingPlex app (both web and mobile versions).
How to configure?
Go to Settings -> My staff
Click on Edit and go to "Call & Voicemail Settings" section.
Select from a set of options in the "Default channel for IVR"
Web app - Receive IVR calls on MarketingPlex web app
Mobile app
My Phone number
Mobile app :
Web app:
What are the supported channels?
Currently a staff member can choose either of the below as the default mode of communication for IVR
Web app - Receive IVR calls on MarketingPlex web app
Mobile app - Receive IVR calls on MarketingPlex mobile app
Phone number - Recieve IVR calls on phone number
What happens if I want to choose multiple channels?
Currently only a single option is given as a default channel. Staff member can only pick one channel. The ability to select multiple channels is not available right now.
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