What is LC - Phone System?

LC - Phone eliminates the need for using a third-party telephony provider in order to send/receive an SMS/call in the CRM. Phone Number Settings Explained here.,

With LC - Phone, sending & receiving SMS/Calls in the CRM works right out of the box!

What is LC - Phone?

LC - Phone acts as a Telephony service provider, which has Incredible Deliverability, Error Monitoring, and Better Compliance and is much more affordable when compared to any of the Telephony service providers.

Why was this feature built?

We have developed a Phone ISV product (aka  LC - Phone System) to stop the need to signup for Twilio and integrate it into the CRM.

In the past, when you signed up for the CRM, you had to sign up for Twilio and integrate it into the CRM. Managing this requires relatively advanced knowledge, and not everyone is comfortable doing it themselves. Like any other platform, the ideal solution is to have SMS/ Call work out of the box because that's how users expect a matured platform to work.
Historically, configuring Twilio has been a major challenge regarding getting up and running. With LC - Phone, sending & receiving SMS/calls will work right out of the box.

Why switch to LC - Phone System?

• Out of the box with one click.

• Increased security with Ramp ups and real-time error monitoring. Increase delivery rate with in-app features[Opt-out and SenderID addition, DND based on Error rates].

• Better Cost with real-time billing[Quick realization of money]. 

• Reduces friction to manage different platforms, most of the features are available in-app.

LC - Phone Pricing

The charges are outlined in the Company Billing Section under Settings. You will be able to download the transaction logs to analyze further:

You can go to Settings -> Company Billing tab to look at your overall usage

You can also see detailed transactions by clicking on the See Transactions Link

On this screen, you will see all of your usage. You can use the export button for internal audits.