Reputation Management

In this section of the settings, you have the ability to fully customize the look and feel of your review
 requests, along with an awesome website widget that shows off your company's reviews!

***Depending on your user permissions, you may not have access to all of the components.***

Send Manual Review Requests 

You can send review requests automatically using workflows, campaigns, and triggers, or you can send them manually to
 individual contacts by clicking on the "Send Review Request" button. 

Sending Manual Review Requests 
Once you click the "Send Review Request" button, you'll need to input the contact's information. You will
 need to add their name, and either a valid email address or phone number to send the review request. 

Custom Google Review Link

You can create a unique, trackable link to send to customers that lead them DIRECTLY to your Google review page so they can leave a review!

To generate a new link at any time, simply click on the "Generate Link" button!

Review Request Behavior 

Decide what happens when you click the review request or check-in client button. You can either send the review request
 immediately and once or on a custom schedule. 

Customize Review SMS 

You can choose to customize your review request SMS to better fit your company's message.

To enable custom SMS messages, toggle this switch.

Preview SMS Changes 

All changes you make to your new custom SMS can be previewed here in real-time as you make adjustments! 

Add SMS Image

If you'd like to use an image in your SMS, you can turn on that feature here.

When you are ready to add an image to your SMS, click this button to upload your image.

Customize SMS Message

This is the body of the SMS message. To customize, simply start typing!

Customize Review Email

You can choose to customize your review request email to better fit your company's message.

To enable custom Email messages, toggle this switch.

Preview Email Changes

All changes you make to your new custom email can be previewed here in real-time as you make adjustments!

Change Preview Type

If you want to view this custom email in different screen types, you can select from laptop, tablet, or mobile here.

Customize Email 

• Email Subject
  Customize the subject of your review request email in order to grab your customer's
   attention in their email inbox!

• Email Header  
  The "Heading" is already formatted so that it's large and visible to your customer when they open 
  this email. You can customize the text of the heading here. 

• Email Body
  Make sure you add a great email body but make it short and sweet! When requesting a review,
   you don't want your customer to lose focus or interest.

• Positive Answer 
  You can trigger automation based on a "positive reply" that is sent back from your customer.
  You can customize that reply here. 

  
  

  Maximum Retries

  You can also assign a maximum number of retries so the system does not continuously send this email forever.
  
  

  Website Review Widget

  If you want to add your awesome company reviews to your website, you can customize a website widget here to do so!